It's not uncommon for people to think that "outsourcing" your customer care means sending calls overseas and an overall lower customer satisfaction level. Unfortunately, in our market, this way too often is true. At Fifth Gear it's the exact opposite. We spend an incredible amount of time to understand the subtle nuances of your market, your products, your values and most importantly your customers. From this discovery process comes a host of expert services and customized customer engagement solutions designed to integrate seamlessly and authentically with your brand promise.
People On Demand
Your team is designed around your peak seasons, customer demographic, and any other factors that dictate the best fit and best results. As you grow, we grow.
Under One Roof
Your customer experience experts sit under the same roof as your order fulfillment operations, giving them complete access to warehouse and accounting support whenever needed.
Constant Training
The Fifth Gear contact center becomes a direct extension of your marketing team. Agents are extensively trained to understand your customer demographics and the products you offer. Your Fifth Gear contact center agents will speak your language.
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